Responsible Gaming at Lady Luckmore Casino
Gambling at Lady Luckmore Casino is entertainment. We want every player on our platform to enjoy their time with us safely — and we've built a comprehensive set of tools to help you stay in control. We hold a full UK Gambling Commission licence, which means we're legally obligated to provide these protections. But beyond legal compliance, we believe responsible gaming is simply the right way to operate. This page explains all the tools available to you and the external organisations that can help if gambling becomes a concern.
Deposit Limits
Set daily, weekly or monthly deposit limits from your account settings. Limits take effect immediately — no waiting period.
Session Time Limits
Limit how long you play per session. Reality check reminders pop up at your chosen interval to keep you aware of time spent.
Cooling-Off Period
Take a break from 24 hours to 6 weeks without permanently closing your account. Your account is locked during this period.
Self-Exclusion
Permanently or temporarily exclude yourself from our platform. Exclusions take effect immediately and cannot be reversed before the chosen period.
GAMSTOP — National Self-Exclusion
GAMSTOP is the UK's national self-exclusion scheme. When you register with GAMSTOP, you're excluded from all UK Gambling Commission licensed online gambling sites simultaneously — including Lady Luckmore Casino. Registration is free, takes about 5 minutes, and exclusions can be set for 6 months, 1 year, or 5 years. We participate in GAMSTOP because we believe in multi-operator exclusion — if you need a break from gambling, one sign-up should be enough to cover every licensed operator in the UK. We check all new registrations against the GAMSTOP database.
Support Organisations
If gambling is causing you or someone you know problems, these organisations offer free, confidential support. You don't need to be in crisis to reach out — they're there for anyone who wants to talk about their gambling.
Free helpline, live chat and counselling for gambling problems. National Gambling Helpline: 0808 8020 133 (freephone, 24/7).
Educational resources and signposting to support. Free helpline: 0808 8020 133 (same number, 24/7).
Peer support meetings across the UK for people with gambling problems.
Free practical advice and emotional support for anyone affected by problem gambling.
How to Access Our Tools
All responsible gaming tools are available from your account dashboard. Log in, go to Settings > Responsible Gaming and you'll find deposit limits, session limits, cooling-off periods, and self-exclusion options. These settings take effect immediately and cannot be relaxed during their active period — a 30-day cooling-off cannot be shortened to 7 days, for example. If you need help navigating these tools, our live chat team can walk you through the process 24/7. For emergency situations where you need immediate exclusion and can't access your account, call our support line or contact us via live chat without logging in — we can apply a manual exclusion from our end.
We take our social responsibility obligations seriously and report to the UK Gambling Commission annually on our responsible gaming metrics. If you have concerns about how we're handling responsible gaming on our platform, you can also escalate directly to the UK Gambling Commission — they're the regulator and have authority to investigate player complaints about operator compliance.
Play Responsibly
Gambling should be fun. If it stops being fun, use our tools or contact GamCare or BeGambleAware for support.