Terms & Conditions

1. General

These terms and conditions ("Terms") govern your use of Lady Luckmore Casino ("we", "us", "our"), operated under UK Gambling Commission licence. By registering an account and/or using our services, you agree to these Terms in full. If you do not agree, do not use our services. We reserve the right to amend these Terms at any time. Material changes will be communicated to registered players via email with reasonable notice.

Our services are licensed and regulated by the UK Gambling Commission for UK players. Our licence details are available on the UKGC register.

2. Eligibility

You must be at least 18 years of age to register an account and use our services. You must be physically located in Great Britain (England, Scotland, Wales) at the time of registration and play. Players from Northern Ireland, Channel Islands, and Isle of Man should verify local regulations before registering.

You must not be registered with GAMSTOP at the time of registration. If a GAMSTOP exclusion applies to you, you are not permitted to register or play at Lady Luckmore Casino for the duration of your exclusion.

3. Account Registration

Each player may hold only one account. Creating multiple accounts is prohibited and will result in account closure and forfeiture of any balances, bonuses, or winnings. You must provide accurate and up-to-date personal information during registration. Providing false information is grounds for immediate account termination.

We are required by law to verify your identity (KYC — Know Your Customer) before processing withdrawals and in other circumstances required by UKGC regulations. You must be able to provide: valid government-issued photo ID and recent proof of address (within 3 months). Failure to complete verification may result in withdrawal delays or account suspension.

4. Deposits and Withdrawals

Minimum deposit is £10 for most payment methods. Minimum withdrawal is £20. We accept PayPal, Visa, Mastercard, Apple Pay, Google Pay, Skrill, Paysafecard, Klarna and bank transfer. Deposits are processed immediately. We process verified withdrawal requests within 24 hours. E-wallet withdrawals (PayPal, Skrill) typically complete same day. Bank transfers take 1-3 business days.

We do not charge fees on deposits or withdrawals. You are responsible for any fees charged by your payment provider. Withdrawals must be made to the same payment method used for deposits where possible (anti-money laundering requirement).

5. Bonus Terms

Bonuses are subject to wagering requirements. The welcome bonus (100% up to £200 + 100 free spins) carries a 30x wagering requirement on bonus funds. Free spin winnings carry 30x wagering with a £20 maximum cashout cap. Bonus funds expire 30 days after credit. Free spins expire 7 days after credit.

Maximum bet while a bonus is active is £5 per spin or equivalent. Bets exceeding this amount while bonus funds are in your account may result in wagering progress being voided and bonuses being removed. Live casino and table games contribute to wagering at 10% of stake. All other eligible games contribute at 100%.

We reserve the right to void bonuses and associated winnings if we detect misuse, including but not limited to: use of VPNs to access geo-restricted offers, multiple accounts, exploitation of bonus terms, or suspected collusion.

6. Responsible Gaming

We are committed to responsible gaming and provide tools to help you manage your play: deposit limits, session time limits, reality checks, cooling-off periods, and self-exclusion. These are accessible from your account settings under Responsible Gaming.

If you self-exclude, we will make every effort to ensure you cannot access our services during the exclusion period. We participate in the GAMSTOP national self-exclusion scheme. For support with gambling problems, contact GamCare or BeGambleAware — both provide free, confidential help.

7. Intellectual Property

All content on Lady Luckmore Casino — including software, games, graphics, text, and logos — is owned by or licensed to us. You may not copy, reproduce, distribute, or create derivative works without our express written permission.

8. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall first be addressed through our customer support team. If unresolved, you may escalate to our ADR (Alternative Dispute Resolution) provider or to the UK Gambling Commission.

Contact us: [email protected] | Live chat available 24/7 on site.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for losses arising from gambling outcomes, technical failures beyond our control, or third-party service interruptions. Our liability to you is limited to the amount deposited in your account at the time of any claim.